How to reach us, how a complaint is handled and where to escalate.
This wording was drafted from the laws cited in the Al Mikial Law Firm assessment (15 October 2026). It becomes binding only once counsel has reviewed it and the operator details are completed.
support@tamreer.net — we reply within 2 business days.
privacy@tamreer.net — answered within 30 days under the PDPL.
complaints@tamreer.net — acknowledged in 2, answered in 15 business days.
[Operator name], Riyadh, Kingdom of Saudi Arabia [to be completed].
Inboxes to be confirmed before publication.
E-mail complaints@tamreer.net with your account e-mail, the holding and what happened.
Within 2 business days, with a reference number and the person handling it.
Within 15 business days: what we found, what we changed, and how to escalate.
As cited in the RBVA report; article-level checks are part of counsel review.